Term and Conditions

Welcome to Techgio. By shopping on this website, you automatically accept the below terms and conditions. We therefore recommend that you read them thoroughly before shopping.

GENERAL INFORMATION

Techgio uses Post Danmark (unless otherwise indicated).
We ship all orders as large insulated letters as starndard unless otherwise notified. Track and trace and insurance is an costumer option and not applied by default. We kindly ask you to check the contents on receipt of the package. If the package or its contents are damaged, you are asked to notify Techgio within two days for information on replacement parts. We always package orders with great care, doing our best to minimize the risk of damages, however Techgio is not liable for orders that were damaged during shipping, but we will do our best to provide the best costumer service.

DELIVERY TIME

At Techgio, we ship orders every week(unless otherwise indicated). Techgio is not liable for delays incurred by Post Danmark. In case of serious delays (i.e. 35 days or more) or undelivered shipments, Techgio will re-send the order free of charge.

SHIPPING RATES

The shipping rates are set by the current rates at Post Danmark. At Techgio we do not add any handling fees or additional shipping expenses.

RETURN POLICY

You may return your order within 14 days of delivery with original packaging for a full refund. Contact Techgio at info@techgio.com to arrange return of products and to receive a return label. Items should be returned new and in the condition in which they were delivered. Items without a return label are not accepted. Once we have received the items and approved the return, we will credit your account as quickly as possible. We only issue refunds to the paypal account used for the purchase. Please keep your mail receipt as proof of shipment. Costs associated with returns are covered by the customer. The return form and items for return should be sent to: Techgio Sønderkær 48 7400 Herning – Denmark

COMPLAINTS

All products are covered by the rules of the Danish Sale of Goods Act regarding the right to complain within 24 months. The right to complain allows the customer to complain about imperfections and defects which have occurred within 24 months of purchase of the product. The right to complain does not cover defects or damages caused by misuse, lack of maintenance or regular wear and tear. Complaints about imperfections and defects or undelivered orders should be directed to info@techgio.com Return of goods is at own expense.

PAYMENT

Shopping at Techgio, you can only use a paypal to complete your purchase. We use Paypal to ensure our customers of a good reliable international payment method with minimal risks.  
We will charge your account once your order has been shipped from our location. All prices are listed in Euro and and include 25 % VAT, unless the order is for a country outside the European Union. Please see the section about CUSTOMS AND VAT.

SECURE ORDERING

No personal information registered by Techgio will be handed over, sold or otherwise made available to a third party. All information is stored in an adequate and secure manner and is only available to trusted Techgio staff members.
Electronic payments are made through the secure, encrypted and approved Web-shop System.
The Web-shop System employs cookies to manage the contents of your shopping bag. A cookie is just the name of a file that is saved on your PC. It is possible to request that the system stores address information for your next order. If you wish to delete this information at a later stage, it can be done through your browse settings. On Internet Explorer, for instance, this is done by accessing the “Function” menu and the “Internet settings” sub-item.
 During the course of a purchase, we will ask for your name, address, telephone number and email address. This information will only be used to execute your order. It is transferred and stored electronically and unencrypted for five years. The “contract” (i.e. agreement of transaction) itself is not stored in a way that allows you to log in and see/change your status. We register the IP-address from which the purchase is made. This information is usually not used, but can be useful in any police investigation. All fake or forged orders are reported to the police! 
 In accordance with the Danish Act on Processing of Personal Data, we provide information about registered information when requested, and delete information to the extent requested.

CUSTOMS AND VAT

If your order is placed in a country of the European Union, you will pay Danish VAT but no customs duty, in accordance with the rules governing the free movement of goods. Orders shipped from www.techgio.com cannot be sent as gifts to countries outside of the EU in an attempt to evade local taxes and duties.
If your order is placed in a country outside of the EU, Danish VAT will be subtracted from your order. However, local taxes and duties may apply, for which we cannot be held liable. If this is the case, the local shipping company will contact you. Please note that this could delay your order, as the shipment might be withheld by customs. It is your responsibility to contact the shipping company and pay the additional costs.

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